Terms and conditions

TERMS AND CONDITIONS OF GATEWAY CASINOS INNISFIL 

1. AGREEMENT TO TERMS AND CONDITIONS

   By using the services and facilities provided by Gateway Casinos Innisfil (the "Casino"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. AGE RESTRICTIONS

   You must be at least 18 years of age to enter the Casino or participate in any gaming activity. Proof of identification may be required.

3. RESPONSIBLE GAMBLING POLICY

   The Casino promotes responsible gambling practices and encourages all patrons to gamble within their means. We provide resources on our website, in-venue signage, and through staff assistance for those who feel they need help with problem gambling.

4. SELF-EXCLUSION PROGRAM

   We participate in the Multi-State Self Exclusion Program (MSSE), which allows individuals to voluntarily ban themselves from participating in gaming activities at participating Ontario casinos.

5. ACCESS RESTRICTIONS

   The Casino reserves the right to refuse entry or participation to any individual who has been self-excluded, is underage, or has been barred by regulatory or law-enforcement action.

6. PATRON RESPONSIBILITY

   You are responsible for your own actions and behavior while on our premises. We reserve the right to take necessary steps to ensure safety, security, and compliance with all applicable laws and regulations.

7. GAMING AND BETTING LIMITS

   We encourage you to set limits for yourself regarding gaming and betting activities. Please consult our website or in-venue signage for more information on setting deposit limits, time-outs, and other responsible gambling practices.

8. GAMBLING PRODUCTS AND SERVICES

   The Casino offers a variety of gaming products and services including slots, table games, live harness racing, and amenities such as dining and entertainment options. Our slot machines are tested and approved by accredited labs to ensure fairness and randomness.

9. CANCELLATION POLICY

   We reserve the right to modify or cancel any promotion or event at our discretion without liability.

10. SECURITY AND FAIR PLAY

    The Casino employs strict security measures, including closed-circuit television systems, physical security personnel, and regulated gaming systems to protect player activity and sensitive information.

11. CUSTOMER SUPPORT

    Customer support is available on-site during operating hours for assistance with games, promotions, and responsible gambling practices. For more extensive inquiries or issues, you may contact our corporate customer service team by phone or email.

12. GOVERNING LAW AND JURISDICTION

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable thereto.

13. AMENDMENTS

    We reserve the right to modify, update, or alter these Terms and Conditions at any time without prior notice. Your continued use of our services will indicate your acceptance of such changes.

14. ENTIRE AGREEMENT

    These Terms and Conditions constitute the entire agreement between you and us regarding access to and use of the Casino's facilities and services.

15. WAIVER OF LIABILITY

    You agree to waive any claim for damages or losses arising from participation in gaming activities at our facility, unless caused by our gross negligence or willful misconduct.

16. NOTICES

    All notices required or permitted under these Terms and Conditions must be given in writing, delivered personally or sent via electronic mail to the relevant address indicated on our website or as designated by us.

17. DEFINITIONS

    Capitalized terms used but not defined herein shall have the meanings set forth on our website or otherwise made known to you during your interactions with us.

18. DISPUTE RESOLUTION

    Any disputes arising from these Terms and Conditions must be resolved through binding arbitration in accordance with the rules of the Arbitration Act (Ontario) in force at that time, unless otherwise specified by law.

19. GOVERNING JURISDICTIONAL LAWS AND REGULATIONS

    These Terms and Conditions are subject to all applicable laws and regulations regarding gaming and betting activities in the Province of Ontario and Canada as a whole.

20. FINALITY

    Upon your entry into these facilities, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions as they may be modified from time to time without prior notice or liability.

BY USING THE CASINO'S FACILITIES AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.